Terms & Conditions

For Bookings made after 20^th December 2024 these terms and conditions apply:

 

Please read these booking terms and conditions carefully. When you make a booking with Pudleston Court Limited you are agreeing to these terms and conditions which constitute a legally binding contract between you and Pudleston Court Limited.

1. PREFACE

Welcome to pudlestoncourtltd.co.uk which is owned by us, Pudleston Court Limited, and hosted by Orphans Press.

These terms and conditions apply to any booking you make with us whether placed by telephone, email or via the Website.

By making any Booking with us, you confirm that you accept these terms and conditions and agree to comply with them.

 

2. Definitions of the agreement

To make the agreement easier to understand, the terminology we refer to and its definition can be found here.

“BOOKING AGREEMENT” is the legally binding contract between you, the guest, and Pudleston Court Limited, the owner.

“RENTAL AGREEMENT” is the rules you agree to follow when using the properties.

“BOOKING FEES” as in the Booking Fees we will be collecting from you which includes any holding fees, non-refundable deposits and balances.

“HOLDING FEES” as in the holding of the entire estate for your dates whereby they might not be completely finalised. As in a wedding party whereby you are relying on church/venue confirmed dates but are requesting our accommodation.

“DEPOSIT” as the initial instalment of the BOOKING FEES.

“BALANCE” the final instalment of the BOOKING FEES.

“STAY” is the dates of your booking.

“BOOKING DETAILS” is the details required to complete your booking form

“GUESTS” is everyone that is booked to stay at the Property during the Stay under your Booking.

3. PRIVACY POLICY

Please read our separate privacy policy to see how we handle your data.

 

4. PROPERTY DESCRIPTIONS

4a. Every effort is made to ensure all descriptions remain up to date on our website. This includes the use of accurate imagery. Should you feel more explanation could be given, please contact our office and we can go into deeper details.

4b. The properties and its amenities

To be used as holiday residence only and for no other purposes

• The Gaggles Cottage – Up to 8 persons only, with private Hot Tub and bookable access to the pool complex
• Adam’s Lodge – Up to 4 persons only, with private Hot Tub and Sauna, with access to the pool complex
• Eve’s Lodge – up to 4 persons only, with private Hot Tub and Sauna, with access to the pool complex
• Butler’s Cottage – Up to 8 persons only, with private Hot Tub and Sauna, with access to the pool complex
• Gardener’s Cottage – Up to 4 persons only, with private Hot Tub and bookable access to the pool complex
• The Barn – Up to 12 persons only, with private swimming pool
• Poachers Barn – Up to 6 persons only, with private swimming pool

4c. Due to the nature of our business, properties and facilities may at different points in the year be closed for maintenance, some beyond our control. As the owner, we schedule all needed works and annual specifications in vacant slots. However, we will advise you should a force majeure happen prior to your stay and how this affects you.

4d. As the pool complex is a non-charged attraction, its closure at any time is non compensatory.

5. MAKING A BOOKING

5a. To make a booking with us you must:

• Be at least 18 years old and be able to enter into this legally binding agreement.
• Provide us with your real name, phone number and email address
• Be able to pay with a valid payment method such as debit or credit card or be able to offer a bank transfer. (We do not accept American Express)

5b. You may book with us directly by email, phone or the website

5c. You will not be asked to provide us with card details over the phone; we will supply you with a safe link to pay.

5d. By making this booking you offer to:

• Pay the respective amounts in a timely manner
• Follow the steps of the agreement
• Review the booking information and accept it is correct; if you need to make an amendment, please email us.

5e. No booking is confirmed fully until a deposit payment has been received.

 

6.RENTAL AGREEMENT

6a. When using the properties, you confirm:

6.a.1To not deface, make alterations or additions to the interior or exterior of the premises

6a.2 To keep the furniture, soft furnishings and equipment in their present state of repair and condition and to replace with similar articles of at least the equivalent value and standard, any furniture which may be found to be missing or destroyed (reasonable wear and tear excepted)

6a.3 Not to remove any of the furniture from its present position in the premises

6a.4 Not to affix any poster or placard to the interior or exterior of the premises.

6a.5 Not to do or permit to be done anything which may be a nuisance or annoyance or cause of damage to any neighbouring or adjoining property.

6a.6 Not to do anything or suffer or permit anything to be done as a result of which any policy or insurance held by the owners on the premises may become void or voidable or subject to an increased rate of premium

6a.7 Not to use the property for any illegal or immoral purposes. We have the right to ask you to leave immediately if we believe you are violating this policy.

6a.8 To permit the owners or their representatives to access the premises to deal with any maintenance or security issues.

6a.9 Not to smoke or permit smoking inside the premises

6a.10 Not to allow pets in the bedrooms or on the furniture, therefore abiding by our dog policy

6a.11 You agree that any lost keys which are not returned within 3 days after your departure will be subject to a £150.00 replacement fee.

6b. You promise to not arrive prior to your check in time. The check in time is 16:00 hours/4:00pm.  As the owners, we may be flexible on this provided there are no departures the night before. Please check with the owners within a few days of your arrival date and when possible, we would be happy to oblige.

6c. You promise to depart by 10.00 hours/10.00am on your departure day. The owners can only be a little flexible if there are no imminent arrivals. Please check first.

7. Provisions and Declarations

7a. This agreement is made on the basis that the premises are to be occupied by the guest for a holiday as mentioned in the Housing act 1988 Schedule 1 paragraph 9 and the guest acknowledges that this agreement is not an assured tenancy and that no periodic tenancy will arise on the determination of letting period.

7b. As a holiday letting, this agreement is an excluded agreement for the purpose of the Protection from Eviction Act 1977.

7c. This agreement is that of a holiday letting agreement only and for the purpose of a holiday.

7d. The terms and conditions of the agreement become valid upon written confirmation by the owners of acceptance of the holiday letting period for the agreed letting period.

 

8. PAYMENT

8a. Deposit

8a.1.1 A deposit of 50% is due within 7 days of Pudleston Court Limited approving your holiday booking form.

8a.1.2 Pudleston Court Ltd offers two types of pricing rate for customer convenience:

• Flexible Rate – Standard fees, terms and conditions apply regarding cancellations.
• Savers Rate – Guests can save a percentage on the property booking fee, but it is non-refundable. Percentage saving rates vary for each property.

8a.2 The payment link will be sent to you by email.

 

8b. Balance

Your remaining payment, the balance, is due 21 days prior to your arrival

8c. Damage Waivers

8c.1 Accidents happen from time to time; to protect you from claims arising from small breakages, your holiday costing has a slight elevation.

8c.2 Should a large and costly breakage occur, you will be asked to supply the damage cost minus the already paid waiver.

8d. Price Guarantee

You simply won’t find us cheaper elsewhere and if you do and it is serious, please send it to bookings@pudlestoncourtltd.co.uk and we will match or beat the price. Better yet, as you are dealing direct, all your queries are being answered by those who know best.

8e. Vouchers

From time to time, we may offer discount codes and vouchers. Each will come with their own set of terms, and we can revoke the offers at any time.

8f. Holding Fees

Holding fees are only applicable if you are reserving the entire estate. The reservation can only be kept provisionally for a limited period before confirmation is required. We must have confirmation within 10 working days. Holding fees will be returned to you should we be unable to accommodate a different date, or if you decide not to proceed with the booking, and you have let us know within the 10 working days.

When you confirm the dates with us, the holding fees will be deducted from the non-refundable deposit to confirm your stay.

After 10 working days and no communication from you, the holding fees will be non-refundable, and the reservation cancelled.

 

9. CANCELLATION AND REFUNDS

9.1 Cancellation by you, the guest:

9.1.1 Flexible Rate – If you wish to cancel, we may be able to offer a partial refund.

10 days notice or less – 0% of monies paid;

11-15 days notice – 50% of monies paid;

15– 20 days notice – 70% of monies paid;

More than 21 days your deposit back

9.1.2 Saver Rate – Cancellations are not refundable.

9.2 Cancellation within 24 hours of making the booking – 100% of the booking fees that you have paid, will be refunded minus a £2.00 transaction fee.

10. CANCELLATIONS OF YOUR BOOKING BY US

Section 10 relates to both Flexible Rate and Saver Rate customers.

10a. It is extremely unlikely that we will have to make alterations to the property rental; however, occasionally the owners have to make changes and can do so at any time. Likewise, if we believe your health and safety is at risk, we will close the property and move your booking to another property. If we are unable to offer a property alternative, we will either offer to alter your dates or offer you 100% of your money back, including the deposit which would usually be non-refundable.

10b. Should we need to cancel your booking due to circumstances beyond our control, the force majeure clause will take effect.

11. FORCE MAJEURE

11a. Force Majeure is an act of God and something we cannot control.

11b. Should your property during your stay be without utilities (ie. power cut or low water pressure) we will speak with the utility provider and do all we can. However, we cannot compensate for something beyond our control. All utility providers have a legal body which they must abide to, and we can only take advice as it comes.

11c. Should you be dissatisfied with the utility companies, we recommend claiming through your holiday insurance and/or taking up the grievance with the utility company yourselves.

11d. If you are due to stay with us and we unexpectedly must close your property, you will be offered a like for like property or be upgraded for no extra charge. If we must cancel altogether, clause 10a will be in effect.

11e. A global pandemic is subject to a force majeure clause.

 

12. BOOKING RESTRICTIONS

Our properties can only be booked for a duration of up to 28 consecutive nights.

13. DOG POLICY

13a. Dogs may only be let off the lead within the garden of the property used by you or in the secure dog area.

13b. Between 8-9am, trained operators need to test all the hot tubs and swimming pools; we cannot enter the garden if your dog is loose/unattended, and this will result in a breach of our Health and Safety conditions.

13c. All dog owners/handlers must always have a leash in hand.

13d. Dogs must be on a leash when walking around the grounds.

13e. Dogs shall not be left unattended whilst loose in the property.

13f. Owners/handlers may only bring the number of dogs they stated when booking.

13g. Dogs must be walked by a capable handler.

13h. Owners/handlers are responsible for their dogs and any injuries and/or damages caused by their dogs or their dog’s faeces.

13i. Owners / handlers must clean up after their dog and properly dispose of waste.

13j. Please use disposal bags and refuse bins provided.

13k. Dogs are not permitted in the pool area, If you are staying in Barn or Poachers, please leave your dog in their crate in the property. If you are using the pool complex, dogs can be in their crates in the lobby. They must not enter the pool room!

 

14. HOLIDAY INSURANCE

You are strongly advised to take out adequate travel insurance upon booking your holiday. It is your responsibility to check that your insurance cover is adequate.

15. LIABILITY 

The use of the accommodation, leisure area, woodland and lakeside walk, children’s play area and any other area at Pudleston Court Limited is entirely at the user’s risk and no liability can be accepted for death, injury, loss or damage to users or their belongings.

No responsibility can be accepted for loss or damage to belongings or vehicles. This is always the responsibility of the guest.

16. YOUR CONSUMER RIGHTS

We have an obligation to supply services that are in conformity with our respective contracts with you. You have certain legal rights as a consumer under the law, and nothing in these Booking Conditions affects your legal rights. Advice about your legal rights in relation to the services we provide is available from your local Citizens’ Advice Bureau or Trading Standards office.

 

17. YOUR RIGHT TO END A RENTAL CONTRACT

17a. You may immediately end a Rental Contract:

If there is an error in the booking details or the booking fees.

17b. Nothing affects or reduces your legal rights as a consumer.

18. OUR RIGHT TO END THE RENTAL CONTRACT

18a. As the owner, we may immediately terminate our Booking Agreement with you if:

You and your guests do not follow the booking terms.

Rules with dogs onsite are not complied with.

Monies are not received on time, without some form of email agreement between the owner and guest.

18b. Circumstances or events beyond our reasonable control prevent or are likely to prevent you and your Guests from staying at the Property for the booked period. Resulting in our cancellation clause. Section 10.

19. CONSEQUENCES OF A RENTAL CONTRACT ENDING

Relating to 18a, all monies will be kept by the owner, and the agreement will end.

Relating to 18b, all monies will be returned within 14 working days if an alternative date or accommodation on the property cannot be agreed upon.

20. COMPLAINTS

Complaints must be reported immediately to the owners of the premises or their representatives, thereby giving them the opportunity to rectify any problem during the guests’ stay.

 

21. OTHER IMPORTANT TERMS

All terms and conditions of letting premises shall apply equally to the leisure area. In addition, the following should be noted:

21a. Leisure areas and the playground

The term “leisure areas” includes all hot tubs, all saunas and all swimming pools.

The leisure areas and children’s play area are not supervised and there is no lifeguard on duty at any time. It is the sole responsibility of the guests to exercise caution and to supervise themselves and especially all children under 18 years of age.

Anyone who has a preexisting medical condition(s) or who is pregnant should seek the appropriate medical advice before using any of the facilities in the leisure area, any hot tubs, saunas and the children play area

Any leisure areas and the children’s play area must not be used at any time by any guest who is under the influence of alcohol or drugs.

We are a drug free site.

Booking the pool complex: if you are staying at Gardeners Cottage, The Gaggles Cottages, Butler’s Cottage, Adam Lodge or Eve Lodge you will be allowed complementary use of the pool complex. This is a bookable system, and you promise to only book one daily slot of 2 hours. At the manager’s discretion, an extra slot may be permitted. When using the booking website, you also agree to follow the terms of usage by Simplybook.

Pudleston Court Limited is not liable for any issues caused by inappropriate use or from guests not following the terms set out.

21b. Woodland and lakeside walks

The woodland and lakeside walks are open for guests to use during daylight hours only. Guests are not permitted to use either walk during darkness or during adverse weather conditions.

The walks are not supervised and there is no lifeguard on duty at any time, so please pay attention to the safety signage and soft edges.

The walks must not be used by anyone under the influence of alcohol or drugs.

Pudleston Court Limited is not liable for any issues caused by inappropriate use or from guests not following the terms set out.

 

22. CHANGES TO THESE BOOKING CONDITIONS

These booking conditions were made effective on ….

The booking conditions which apply to you are the ones effective at the time of booking. Previous booking conditions can be sourced from our office

 

23. CONTACT US

Written Communications: You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications to be in writing.

Telephone Communications: You agree to receive and take part in telephone communications with us. For purpose of data accuracy, we will follow up needed phone communications with an email.

Please contact us via email or phone: bookings@pudlestoncourtltd.co.uk 01568 760537